Terms and Conditions

Last updated October 14, 2026

1. Who we are

Weightfall is a private, clinician-led weight management service operated by Weightfall Ltd, a company registered in England and Wales (company number 15754169), registered office: 1st Floor, 1–9 Castle Street, Hinckley, United Kingdom, LE10 1DA
(“Weightfall”, “we”, “us”). You can contact us at info@weightfall.co.uk or using the contact details published at weightfall.co.uk/contact-us.

Clinical services are provided by UK-registered clinicians. Where medicine is prescribed,
it is dispensed by our pharmacy partner All Your Medication, a pharmacy registered with the General Pharmaceutical Council (registration number 9012939); the superintendent pharmacist is Haleema Khan (registration number 2233086).

Our clinicians and the service hold professional indemnity cover.

2. Our service

Weightfall provides online weight management consultations, clinical assessments, ongoing clinical reviews and lifestyle support for adults in the United Kingdom. All consultations take place online (by questionnaire, messaging, telephone or video). We do not provide in-person care.

A consultation may or may not lead to a prescription. Any decision to prescribe, continue, adjust or stop treatment is made solely by a UK-registered prescriber, based on your health information and applicable clinical guidance. You cannot choose a particular medicine: if treatment is appropriate, your clinician will recommend what is clinically suitable for you and will discuss its benefits, possible side effects and alternatives with you before you decide whether to go ahead.

Weightfall is not an emergency service and is not a substitute for NHS care or for your GP. If you experience urgent or serious symptoms, contact your GP, call NHS 111, or in an emergency call 999 or attend A&E.

3. Who can use the service

You must be 18 or over, resident in the United Kingdom, and registered with details that are true, accurate and your own.
You must complete health questionnaires honestly and completely, including your medical history, current medicines, mental health and relevant lifestyle information, and keep us informed promptly of any changes.
We may ask for photographic identification, height/weight verification photographs or other information where clinically necessary, and may decline or discontinue the service where we cannot verify it.
With your consent, we may inform your GP of treatment we provide. If you do not consent, your clinician will discuss whether the service can safely be provided without GP notification.

4. Fees, payment and refunds

You pay a single programme fee per order. The fee covers your clinical assessment, your clinician’s decision, regular check-ins and reviews, lifestyle support, and — where treatment is prescribed — the treatment and its delivery. There is no subscription and no separate consultation charge.
Your exact fee is shown to you before you pay. Fees are fixed per order: you are only charged when you place an order.
Full refund if you are not eligible: if, after assessment, a clinician decides the service or treatment is not appropriate for you, we will refund your payment in full, normally within 5 working days.
Cancellation: you may cancel an order at no cost at any time before it has been approved and dispatched. Because prescription medicines cannot lawfully be resold, once treatment has been dispatched it cannot be returned for a refund, except where it is faulty, damaged or not as described, or where we are otherwise required to refund by law. The standard 14-day distance-selling cancellation right does not apply to medicines supplied under a prescription (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 27(2)(a)). Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

5. Clinical reviews and your safety

Your plan includes a short review at regular intervals (normally every 3 weeks). Completing reviews honestly and on time is a condition of continuing the service: your clinician uses them to monitor progress and side effects and to decide whether your plan should continue, change or stop.
If you report, or we identify, serious side effects or red-flag symptoms, your treatment may be paused or stopped and you will be directed to appropriate care (your GP, NHS 111 or emergency services).
You must use any treatment only as directed by your clinician and the patient information provided with it, store it as instructed, and never share it with anyone else. Treatment is prescribed for you personally.
We may decline, pause or end the service where it is not clinically appropriate, where required by law or regulation, or where these terms are breached. Where we end the service other than for clinical or legal reasons, we will refund any amount paid for undelivered treatment.

6. Delivery

Where treatment is prescribed, it is dispensed by our partner pharmacy and delivered to your chosen UK address in secure, discreet packaging, normally within 1-3 working days. Some treatments are temperature-sensitive: follow the storage instructions provided. If your delivery does not arrive, or arrives damaged, contact us at info@weightfall.co.uk and we will arrange a replacement or refund as appropriate.

7. Your information

We handle your personal and health information in accordance with UK data protection law and our Privacy Policy (weightfall.co.uk/privacy-policy). Information is shared with the clinicians and pharmacy involved in your care, and otherwise only as described in the Privacy Policy or required by law.

8. Complaints

We want to know if something isn’t right. You can complain to info@weightfall.co.uk; we acknowledge complaints within 5 working days and aim to respond fully within 20 working days. Complaints about dispensing may also be raised with the General Pharmaceutical Council, and complaints about clinical care with the relevant professional regulator.

9. Intellectual property

All content, materials and assessments we provide are the property of Weightfall Ltd or our licensors and are for your personal, non-commercial use. They may not be copied or distributed without our prior written consent.

10. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded or limited by law.
Subject to the above, we are not liable for losses caused by inaccurate or incomplete information you provide, by failure to follow clinical advice or product instructions, or for losses that are not a foreseeable result of our breach of these terms.

11. Changes to these terms and the service

We may update these terms from time to time. If a change materially affects you, we will give you reasonable advance notice by email or through the website. The version of the terms in force when you place an order applies to that order.

12. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales (if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts).

13. Your agreement

By creating an account or placing an order you confirm that you have read and agree to these Terms and Conditions and the Privacy Policy, that you understand the scope of an online service and your responsibilities under section 3, and that you understand a consultation may or may not lead to a prescription and that any prescribing decision rests with the clinician.