WeightFall’s Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, services, or interact with healthcare providers through our platform.
1. Information We Collect
We collect the following categories of information:
a. Personal Information
- Name, date of birth, email address, phone number, billing and shipping address
- Payment details (processed through a third-party provider)
- Account credentials if applicable
b. Health Information (Protected Health Information, or PHI)
- Medical history, prescriptions, test results, weight, and other relevant clinical data
- Responses to health questionnaires and telehealth evaluations
c. Device & Usage Data
- IP address, browser type, operating system, access times, pages viewed
- Cookies and tracking technologies (see Section 7)
2. How We Use Your Information
We use your information to:
- Provide nutritional, fitness, and medical services
- Facilitate telehealth consultations with licensed providers
- Evaluate eligibility for prescription medications such as Wegovy®, Mounjaro®, and Ozempic®
- Communicate with you (including appointments, reminders, service updates, and relevant offers)
- Comply with legal and regulatory obligations
We may also use your information for marketing and promotional purposes, where permitted by law, including:
- Sending you information about our services, updates, and offers that may be relevant to you
- Personalising content and communications based on your interactions with our services
- Improving our marketing strategies and user experience through analytics and engagement data
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
3. Sharing Your Information
We may share your data with:
- Licensed healthcare providers and pharmacies, for care coordination and fulfilment of prescriptions
- Third-party service providers, for payment processing, customer support, marketing communications, or website operations
- Legal authorities, when required to comply with laws or protect our legal rights
We do not sell your personal or health information.
4. HIPAA Compliance (If Applicable)
When you engage in medical services via our platform, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We work only with HIPAA-compliant providers and platforms. Any data considered PHI is handled in accordance with federal privacy and security regulations.
5. Data Retention
We retain your personal and health information as long as necessary to provide services and as required by law (e.g., medical record retention laws). You may request deletion of your account, but certain data may be retained for legal or compliance reasons.
6. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent (where applicable)
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at info@weightfall.co.uk
.
8. Data Security
We implement industry standard technical and organizational safeguards to protect your data, including encryption, access controls, and secure data storage.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you of significant changes by email or by updating this page. Please review it regularly.
